PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you
and Go Cleaners. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior written agreements with you.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and
shall be deemed a part of, the Terms for the
purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of aconflict with respect to the applicable Services.
Go Cleaners may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where Go Cleaners reasonably suspects that:
• you have, or are likely to breach these Terms;
• you do not, or are likely not to qualify, under applicable law or the standards and policies of Go Cleaners and its affiliates, to access and use the Services.
Go Cleaners may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof:
• immediately, where Go Cleaners reasonably suspects that:
• you have, or are likely to, materially breach
these Terms; and/or
• you do not, or are likely not to, qualify, under applicable law or the standards and policies
of Urban Company and its affiliates, to
access and use the Services; or
• on 30 days’ written notice to you, where Go Cleaners, acting reasonably, terminates these Terms or any Services for any legitimate business, legal or regulatory reason.
Without limiting its other rights under these Terms, Go Cleaners may immediately restrict or deactivate your access to the Services if you breach the Community Guidelines at any time.
You may terminate these Terms at any time, for any reason.
Go Cleaners may amend the any policies or
supplemental terms (including the Community Guidelines) related to the Services from time to time. Go Cleaners will provide you with at least 30 days’ written notice in the event of a material
change to any policies or supplemental terms that detrimentally affects your rights under these Terms.
Amendments will be effective upon Go Cleaners posting of such amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting, or after the expiry of the notice period (whichever is later), constitutes your consent to be
bound by the Terms, as amended.
Go Cleaners reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate
business purposes, at any time, and Urban
information held by Go Cleaners and how they may make a privacy complaint.
Go Cleaners may disclose users’ personal information to third parties. Go Cleaners may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party and such information or data
is necessary to resolve the complaint, dispute or conflict. Go Cleaners may also provide to a law enforcement agency, statutory body, governmental
agency and/or investigative agency any necessary information (including your contact information) if required by law or in furtherance of any investigation involving you and a third party and such information or data is necessary towards the inquiry /investigation that is being carried out by the said body and/or agency as the case may be.
2. THE SERVICES
Go Cleaners will provide the Services to you
under this Agreement. The Services constitute the provision of a technology platform that enables you,
as a user of Go Cleaners mobile application
(each, an “Application”) or Website to: (a) arrange and schedule home-based services with independent third party providers of those services, who have an agreement with Go Cleaners or its
affiliates (“Third Party Providers”); and (b) facilitate payments to Third Party Providers for the services and receive receipts for those payments.
The Services are made available solely for your personal, non-commercial use, unless Go Cleaners has agreed with you otherwise in a separate agreement. You acknowledge that Go Cleaners does not provide home-based services and that all such home-based services are provided
by independent third party contractors who are not employed by Go Cleaners or any of its affiliates.
Go Cleaners accepts liability for the Services and the GC Platform that it provides to you subject to these Terms. Third Party Providers are responsible
for the services they provide to you.
Subject to your compliance with these Terms, Go Cleaners grants you a limited, non-exclusive, non- sublicensable, revocable, non-transferable license
to: (i) access and use the GC Platform on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be
made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by
Go Cleaners and Go Cleaner’s licensor.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell,
resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Go Cleaners; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or
launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair
any aspect of the Services or its related systems or networks.
Provision of the Services.
You acknowledge that portions of the Services may be made available under Go Cleaners various brands or request options. You also acknowledge that the Services may be made available under such brands or request options by or in connection
with: (i) certain of Go Cleaners subsidiaries
and affiliates; or (ii) independent Third Party
Third Party Services and Content.
Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third- party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of
the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.
The Services and all rights therein are and shall remain Go Cleaners property or the property of Go Cleaners licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or
reference in any manner Go Cleaners
company names, logos, product and service names, trademarks or services marks or those of Go Cleaners licensors.
3. YOUR USE OF THE SERVICES
User Accounts. In order to use most aspects of the Services, you must register for and maintain an active personal
user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to Go Cleaners certain personal information, such as your name, address, mobile phone number and age, as
well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to- date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or
expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by
Go Cleaners in writing, you may only possess one Account.
User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to Use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or
using the Services, and you may only access or use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance,
inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you
may be denied access to or use of the Services if you refuse to provide proof of identity or other method of identity verification.
Go Cleaners prohibits discrimination against Third Party Providers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic that may be protected under
applicable law. Such discrimination includes, but is not limited to, any refusal to accept services based on any of these characteristics. If it is found that you
have violated this prohibition you will lose access to the Go Cleaners platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a
specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.
By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS)
messages from Go Cleaners at any time by informing Go Cleaners of your decision to stop receiving such text (SMS) messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
Go Cleaners may, in Go Cleaners sole
discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms
that Go Cleaners establishes on a per
promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii)
may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Go Cleaners; (iii) may be disabled by Go Cleaners at any time for any reason without liability to Go Cleaners; (iv) may only be used pursuant to the specific terms that Go Cleaners establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes
by you or any other user in the event that Go Cleaners reasonably determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
User Provided Content.
Go Cleaners may, in Go Cleaner’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Go Cleaners through the Services textual, audio, and/or visual content and information, including
commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User
Content to Go Cleaners, you grant Go Cleaners a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Go Cleaner’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Go Cleaners the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or l otherwise making available of such User Content nor Go Cleaner’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation; and (iii) you are not providing feedback for services performed by you in your capacity as a service provider on the platform.
You agree to not provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, ethnically objectionable, disparaging, relating or encouraging
money laundering of gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, or
otherwise offensive, as determined by Go Cleaners in its sole discretion, whether or not such material may be protected by law. Go Cleaners may, but shall not be obligated to, review, monitor, or remove User Content, at Go Cleaner’s sole
discretion and at any time and for any reason, without notice to you. Network Access and Devices.You are responsible for obtaining the data network access necessary to use the Services. Your mobile
network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use
the Services and GC Platform and any updates thereto. Go Cleaners does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the
Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that use of the Services may result in charges to you for the services you receive from a Third Party Provider (“Charges”). After you have received services obtained through your use of the Service, Go Cleaners will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the ThirdParty Provider Go Cleaners shall charge you a convenience fee (“Fee”) for the Services provided by Go Cleaners to you. The Fee may be charged from you at the time of booking of services on the platform or upon the completion of service.
Such Charges and Fee will be inclusive of applicable taxes where required by law. Charges and Fee paid by you are final and non-refundable, unless otherwise determined by Go Cleaners or required by the relevant Consumer Law legislation.
Under the relevant Consumer Law legislation, you may be entitled to a refund for a major failure of the Services, or other remedies for a minor failure. You retain the right to request lower Charges or Fee from a Third Party Provider for services received by you from such Third Party Provider at the time you receive such services. Go Cleaners will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service.
All Charges and Fee are due immediately and payment will be facilitated by Go Cleaners using the preferred payment method designated in your Account, after which Go Cleaners will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Go Cleaners may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if
As between you and Go Cleaners, Go Cleaners reserves the right to establish, remove and/or revise Charges for any or all services obtainable through the use of the Services at any time in Go Cleaner’s sole discretion. Further, you acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand.
Go Cleaners will use reasonable efforts to
inform you of Charges and Fees that may apply, provided that you will be responsible for Charges and Fees incurred under your Account regardless of your awareness of such Charges, Fees or the amounts thereof. Go Cleaners may from time to time provide certain users with promotional offers
and discounts that may result in different amounts charged for the same or similar services obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for
services from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee. Additionally, the applicable taxes (whether direct or indirect) that are liable to be charged/ deducted on
cancellation fee will charged to you by Go Cleaners Further, Go Cleaners may from time to time offer subscription packages to you, wherein, in exchange for monetary consideration, additional benefits such as discounted services from Third Party Providers will be made available to you. The said benefits will only be available for a limited period as may be agreed with you in advance. This payment structure is intended to fully compensate the Third Party Provider for the services provided. Go Cleaners does not designate any
portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Go Cleaners (on Go Cleaner’s website, in the Application, or in Go Cleaner’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments
you make for services provided is not intended to suggest that Go Cleaners provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional
payment as a gratuity to any Third Party Provider who provides you with services obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received
services through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third
Party Provider. It is clarified that the Charges and Fees (respectively) shall be made only for the services provided by the Third Party Provider to you and for
the Services provided by Go Cleaners to you.
5. DISCLAIMERS; LIMITATION OF LIABILITY;
INDEMNITY.LIMITATION SUBJECT TO LOCAL CONSUMER LAW THE LIMITATIONS AND DISCLAIMER IN THIS SECTION
5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION.
DISCLAIMER EXCEPT AS REQUIRED OF GO CLEANERS UNDER THE CONSUMER GUARANTEES, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GO CLEANERS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR
AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. URBAN COMPANY DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR
ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION. LIMITATION OF LIABILITY. IF YOU ARE ACQUIRING THE SERVICES AS A CONSUMER, GO CLEANER’S LIABILITY FOR A FAILURE TO COMPLY WITH A CONSUMERB GUARANTEE IS LIMITED TO: IN THE CASE OF SERVICES SUPPLIED TO YOU AS PART OF THE SERVICES UNDER THIS AGREEMENT, THE SUPPLY OF
THE RELEVANT SERVICES AGAIN, OR THE PAYMENT OF THE COST OF RESUPPLYING THE SERVICES. GO CLEANER’S LIABILITY TO YOU FOR A BREACH OF ANY CONDITION, WARRANTY OR TERM OF THIS AGREEMENT THAT IS NOT A BREACH OF A
CONSUMER GUARANTEE IS LIMITED IN THE FOLLOWING WAY: GO CLEANERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE
RESULTING FROM ANY USE OF THE SERVICES, EVEN IF GO CLEANERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GO CLEANERS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY
TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF GO CLEANERS HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. GO CLEANERS SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN
PERFORMANCE RESULTING FROM CAUSES BEYOND GO CLEANERS REASONABLE CONTROL. IN NO EVENT SHALL GO CLEANER’S TOTAL LIABILITY
TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION
EXCEED RUPEES SIX THOUSAND (INR 6,000). GO CLEANER’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE HOME-BASED SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT GO CLEANERS HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY HOME-BASED SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
GO CLEANERS WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, AND WILL MANAGE
THIS FRAMEWORK ON BEHALF OF THIRD PARTY PROVIDERS, IN A REASONABLE WAY AND IN ACCORDANCE WITH THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION
NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS, GO CLEANERS WILL NOT DEEMED TO BE IN DEFAULT OR BE RESPONSIBLEFOR DELAYS OR FAILURES IN PERFORMANCE RESULTING FROM ACTS BEYOND THE REASONABLE CONTROL OF GO CLEANER’S. SUCH ACTS SHALL
INCLUDE BUT NOT BE LIMITED TO ACTS OF GOD, RIOTS, ACTS OF WAR, EPIDEMICS, PANDEMICS, TRADE EMBARGOES, FIRE, TYPHOONS, EARTHQUAKES, OTHER NATURAL DISASTERS. ETC. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING
ANY OF THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION.
You agree to indemnify and hold Go Cleaners and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in
connection with: (i) your use of the Services or services or goods obtained through your use of the services; (ii) your breach or violation of any of these Terms; (iii) Go Cleaner’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers (‘Losses).
Your liability under this clause shall be reduced proportionately if, and to the extent that, Go Cleaner’s directly caused or contributed to any such Losses
6. GOVERNING LAW; ARBITRATION.
There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability or with the services provided by a Third Party Provider (any “Dispute”). Go Cleaners or its affiliates operate a complaints process to allow you to make complaints about Go Cleaners or Third Party Providers, and Go Cleaners or its affiliates also manage refunds to you in relation to those complaints. Go Cleaners
or its affiliates will operate this complaints process in a reasonable manner. You agree and acknowledge that you must raise any Dispute with the Services or the services provided by a Third Party Provider as soon as is practicable, but no later than 48 hours from the time the Dispute arises. If you fail to raise a Dispute within 48 hours from the
initial occurrence of such Dispute, Go Cleaners shall be under no obligation to resolve such Dispute. If a Dispute is reported more than 48 hours after the initial occurrence of the Dispute Urban Company
shall in its sole discretion choose whether or not to attempt resolution of the Dispute.
In addition, you may have rights to make a
complaint to fair trading or consumer law bodies in relation to applicable consumer laws, including the non-excludable portions of the relevant Consumer
Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India,
excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of
1980 (CISG) shall not apply. In the event of a Dispute, either party may file an action in the courts of India or pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the
parties. If either party elects to pursue final and binding arbitration, the venue of the arbitration shall be New Delhi, India.
Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms.